10-29-2008 12:00 PM - edited 03-15-2019 02:14 PM
I have followinbg config on a phone.
When I am on one call and put the call on hold, (i have not pushed NEW CALL so second line is not invoked)
Now if someone calls me, it goes straight to voicemail which I think it wrong.
Can you tell me if this is config issue.
Phone is 7970.
ephone-dn 21 dual-line
number 400
label 400 Jeff
name Jeff
call-forward busy 1299
call-forward noan 1299 timeout 16
ephone 16
device-security-mode none
mac-address 001D.45B5.E3B3
username "userfour"
paging-dn 157 unicast
type 7970
button 1:21 2o140,141,142,143
10-29-2008 12:10 PM
Hello,
Under your ephone-dn configuration, please enter "no huntstop channel" and see if that works for you. Let us know.
Hope that helped, if so please rate.
10-29-2008 12:13 PM
But there is no hunt group...why huntstop would work?
10-29-2008 12:43 PM
Do I need this command?
hold-alert 30 originator
10-29-2008 01:04 PM
Hi,
Try and add the no huntstop channel command under the ephone-dn.
This command is not used for hunt groups, however it tells the phone to hunt to the 2nd channel on the ip phone.
Your ephone-dn has 2 lines, or 2 channels. When one is busy, incoming calls roll over to the 2nd channel. The command helps your ccme router forward calls to the 2nd free channel
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