Customer setup Centralized depolyment CCM 5.1.3, remote site 3825 with NME-CUE and SRST functionality.
We have a requirement from a customer for the new Remote site they want to bring up, here it is,
1) When a call is connected, it should play a announcement "your call is monitored.. bla..bla.."
2) After the announcement is played, every 1 min or 2 it should play a beep.
This is for both incoming and outgoing calls for a certain group of users.
Also, customer is asking can they have a group of users for them it will play a beep only. For certain group of users it will play both a announcement first and then beep every 1 or 2.
We were thinking that a TCL script could achieve this goal.
Is there any document or any sample script which can be used to achieve this?
Any other ideas in mind, please advise.