CDR questions!!

Unanswered Question
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
gogasca Wed, 10/29/2008 - 23:40
User Badges:
  • Green, 3000 points or more

Not sure if Incoming call reports from GW can help here.


Can you elaborate a little bit here? We are using MGCP. I think my question is that does callmanager generate a "call record" if calls go into voice mail.

Basically, we wants to see calls traffic to our helpdesk's extension. We wants to know how many calls goes into voice mail without answering.



gogasca Thu, 10/30/2008 - 20:17
User Badges:
  • Green, 3000 points or more

Hi Ken,

We have some reports called Incoming calls in GW.

This is what you can get on incoming:

Gateway Detail Report Configuration

Incoming Inbound calls that originated outside the Cisco CallManager network, entered

through a gateway, and went into the Cisco CallManager network.



Inbound calls that originated outside the Cisco CallManager network, entered the Cisco

CallManager network through a gateway, and were transferred outbound from the Cisco

CallManager network through a gateway.

Googi1974 Fri, 10/31/2008 - 08:34
User Badges:

I had a similar situation. Reporting on the CALLED party did not show the CDRs where it went to voice mail. But when I reported from the perspective of the CALLING party, I could see the call end up in voicemail port. Unfortunately, this isn't helpful if you need to report on a called number.

mjw913 Thu, 10/30/2008 - 06:46
User Badges:

If extension 1000 gets and inbound call that is not answered and then goes to voice mail (CTI Route Point that reports as extension 2000), there is CDR generated. In this case, the originalcalledpartynumber would be 1000 and the finalcalledpartynumber would be 2000.

jbarcena Thu, 10/30/2008 - 17:20
User Badges:
  • Red, 2250 points or more

I haven't verified this but do you not see the extension calling the VM Port extension on your reports?


JOSE TORRES Thu, 10/30/2008 - 20:24
User Badges:

You should see a CDR for the call terminating on the voice mail port.

If your cdr program is not reporting the call it may be because the record to the original called number does not show any time elapsed for that call and/or the system may be discarding calls that are not to known extensions or users.

The best way to verify this is to go to the CDR Analysis and Reporting page, (need to have administrator rights)

Select CDR -> Search by User/Extension.

Enter the extension of the user that received the call and it should show you all of the records for that user.

In the record you should see the Called number being the extension that was called, the Dest. no where the call was actually answered (voicemail) and then the redirecting number which should be the same as the called number.


This Discussion