Update CCM 4.2 going error

0600648902 · ‎10-30-2008

Dear All,

I tried to update ccm 4.2 to sr4a, but I got error pop up like shown in attachments. The error said "Error: Unable to run program. (Ensure that backslashes \ have been used properly)".

How can I solve this problem ?

Thanks in advance.

Rajesh Revuru · ‎10-30-2008

Hello:

That error seems to be generated by someother application called as "AutoIt". Please run the virus scanner and see if you have any trojans on your call manager

0600648902 · ‎10-30-2008

Hi,

AutoIt seems to be used by the patch to execute some script. I find similar problem at CRS that is claimed as bug. I am not sure whether this is bug or not. I am currently trying to scan the server.

Regards,

Suwandy

0600648902 · ‎10-31-2008

Hi,

should I remove previous patch first ? and then install the new patch ?

previous patch : sr1

new patch : sr4a

Thanks in advance.

0600648902 · ‎11-17-2008

All,

probably bug in version SR4a, but there is no such issue in version SR4b.

Thanks for sharing.