Unity voicemail call log?

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Oct 30th, 2008
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We have an end user who got a prank phone call and our legal department wants us to obtain a log from the system? Is there a log of the calls that get processed into voicemail and where can I find it? We have the wave file with the date and time but we need a log of the call.


Any assistance would be great!


Rgds,

Vicky

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safety2008 Thu, 10/30/2008 - 07:16
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only will get if pstn is passing caller id. if they are not you probably got message header from unknown caller. you may be able, if its a serious prank, to get telco involved. but if the caller info was not sent, you will not get.

victoriabardy Thu, 10/30/2008 - 07:29
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Thank you for your post. We have a record of the call in the exchange message store, do you know if there is a log file to back that message/tie that message to?

safety2008 Thu, 10/30/2008 - 07:37
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Vctoria,


to be honest on our exchange the caller id is contained in the subject line


subject: Message from an unidentified caller ()

this header has no caller id


subject: Message from an unidentified caller (91617nxxxxxx)even though it says unidentified

is one with caller id.


Is that what you have? maybe i did not understand you properly.

ranpierce Thu, 10/30/2008 - 07:33
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Run Subscribes or Subscriber Message Activity report on the Unity and see.


Randy

safety2008 Thu, 10/30/2008 - 07:47
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reports are run in unity. log into unity then launch sys admin.

victoriabardy Thu, 10/30/2008 - 07:53
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This looks like what want. I just did a comma delimited report. Can you tell me where we can pull this from? Where does unity place the report after we run it?

safety2008 Thu, 10/30/2008 - 07:48
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am i correct in that you are trying to get the caller id of the prank caller?

victoriabardy Thu, 10/30/2008 - 07:58
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We have information about the number and message from the off net exchange message store. What I need now is an actual log file that shows the data in text.

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