10-30-2008 06:31 AM - edited 03-18-2019 09:54 PM
We have an end user who got a prank phone call and our legal department wants us to obtain a log from the system? Is there a log of the calls that get processed into voicemail and where can I find it? We have the wave file with the date and time but we need a log of the call.
Any assistance would be great!
Rgds,
Vicky
10-30-2008 07:16 AM
only will get if pstn is passing caller id. if they are not you probably got message header from unknown caller. you may be able, if its a serious prank, to get telco involved. but if the caller info was not sent, you will not get.
10-30-2008 07:29 AM
Thank you for your post. We have a record of the call in the exchange message store, do you know if there is a log file to back that message/tie that message to?
10-30-2008 07:37 AM
Vctoria,
to be honest on our exchange the caller id is contained in the subject line
subject: Message from an unidentified caller ()
this header has no caller id
subject: Message from an unidentified caller (91617nxxxxxx)even though it says unidentified
is one with caller id.
Is that what you have? maybe i did not understand you properly.
10-30-2008 07:33 AM
Run Subscribes or Subscriber Message Activity report on the Unity and see.
Randy
10-30-2008 07:45 AM
where can I find that report to run it?
10-30-2008 07:47 AM
reports are run in unity. log into unity then launch sys admin.
10-30-2008 07:53 AM
This looks like what want. I just did a comma delimited report. Can you tell me where we can pull this from? Where does unity place the report after we run it?
10-30-2008 07:48 AM
am i correct in that you are trying to get the caller id of the prank caller?
10-30-2008 07:58 AM
We have information about the number and message from the off net exchange message store. What I need now is an actual log file that shows the data in text.
10-30-2008 08:16 AM
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801b34c9.shtml
is subscriber report doc. hope it helps.
10-30-2008 08:18 AM
10-30-2008 08:34 AM
This was extremely helpful! Thank you.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: