Device not appearing in RME Config Archive

zztopping · ‎10-30-2008

I have various devices not appearing in Config Archive's Summary, but showing up as "Normal" in RME Device Management, and are having their inventory updated. These devices are from a variety of locations, and are a variety of models(2950, 3560, 3750).

If I initiate a Sync Archive job from Device Center for one of the unfound devices, they fail after about 20 minutes with the following error:

"Unable to get results of job execution for device. Retry the job after increasing the job result wait time using the option:Resource Manager Essentials -> Admin -> Config Mgmt -> Archive Mgmt ->Fetch Settings"

I have tried deleting the weird devices from DCR(and thereby RME) and when I re-add them the same issue appears. Any idea on what I can try next?

Joe Clarke · ‎10-30-2008

The ConfigMgmtServer process has locked up. To troubleshoot this, you will need to contact TAC, and get the procedure for a full thread dump. Restarting ConfigMgmtServer will allow config archive to work again, but unless the problem is isolated, it will return.

zztopping · ‎10-30-2008

Thanks...I was hoping it was an easier problem :-/

chris43290 · ‎10-30-2008

This happened to me also, my old workaround was to disable the archive configuration and create smaller daily run syncs within the RME.

zztopping · ‎11-10-2008

Upgraded to 3.1...still seeing the issue. This is ridiculous...

Joe Clarke · ‎11-10-2008

As I said, this is most likely a new bug. It needs to be identified so it can be fixed. We have a few customers reporting the same thing, but until a full thread dump is captured, it is impossible to know where the lock up is occurring. I strongly suggest you open a service request for this. As soon as I get the thread dump, I can work on a patch.