Host not found using softphone

Unanswered Question
Oct 30th, 2008

Hollo All,

Some of our admins are using window 2008 server and they don't have access to the directory option when using their softphones. The first 3 options (Missed, Received, Placed Calls) are available but not the "Personal Directory". Please note everything works fine for those using XP version of the windows. We are using the latest CIPC software and the CCM 5.1. Has someone faced this issue? If so, could you please share the solution?



I have this problem too.
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Chris Deren Thu, 10/30/2008 - 09:42

It sounds like a DNS issue, can you ping CM server by hostname from the machine?

Under enterprise parameters in CM you can chenge the directory URL to IP address of the CM server from the hostname.



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