10-30-2008 01:27 PM - edited 03-15-2019 02:16 PM
I've added two cisco 7941 IP phones to this new UC 500, but the phones won't register. They get stuck in reguistering mode and configuring CM list mode. Any ideas?
Solved! Go to Solution.
10-31-2008 11:05 AM
It does not look like you have a option 150 defined in your scope and the phones can not get a tftp server.
Add these commands:
ip dhcp pool phone
option 150 ip 10.1.1.1
10-30-2008 04:47 PM
Have you added the correct phone load (firmware) to the UC500? Do you have an IOS that supports 3rd Generation IP Phones?
Please post your show run and show ver
10-31-2008 07:30 AM
10-31-2008 08:05 AM
OK you have phone load for the 7941 and 7941GE
I see on your config that you added a 7941GE, just to verify are you sure it is GE or just plain 7941?
I recommend you to do a no create cnf-files and then create cnf-files under telephony service to recreate the files.
If that doesn't work let's take a debug ephone register, to view all the registration messages turn on debug ephone detail in addition to debug ephone register.
10-31-2008 10:15 AM
I've tried repeatedly to capture these logs. This is my debugging, but when I do "sh logging" no debugs appear. Any ideas?
loggin buffer 2000000 debug
no loggin console
end
cle log
term no mon
debug ephone register
term len 0
sh log
10-31-2008 10:17 AM
you need to enable the terminal monitor
after the debugs just type ter mon
to disable it you use ter no mon as you have it right now.
10-31-2008 10:19 AM
I've tried repeatedly to capture these logs. This is my debugging, but when I do "sh logging" no debugs appear. Any ideas?
loggin buffer 2000000 debug
no loggin console
end
cle log
term no mon
debug ephone register
term len 0
sh log
10-31-2008 11:05 AM
It does not look like you have a option 150 defined in your scope and the phones can not get a tftp server.
Add these commands:
ip dhcp pool phone
option 150 ip 10.1.1.1
10-31-2008 11:40 AM
That worked perfectly. Thanks for all of your help guys!
10-31-2008 11:41 AM
np glad it worked out for ya
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