Agent hears his colleague due conversation

Unanswered Question
Oct 31st, 2008

Good afternoon. For quite some time now we had a problem with one agent place. When acceptof a call the agent hears talk of his colleague. There can be somebody faced such problem.???

I have this problem too.
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irisrios Thu, 11/06/2008 - 07:27

When you hear cross talk on phone lines that would be a switch and carrier related issue. What version of ICM are you running and what type of switch are you connected to?

D_Lebedev Thu, 11/06/2008 - 20:07

Good day.

We're using IPCCX and switch 3750

Simultaneously with it there was a problem with calls recording system. We use the built in CISCO record system. The problem in that that sometimes the agent is written and after a while already not.

And I have not detected any legitimacy.

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