Attendant Pilot Point using IDT

Unanswered Question
Oct 31st, 2008

Hi, We are in the process of installing a CUCM, version 6.1.2. We have configured a Pilot Point for the attendant console. The problem I am encountering is that when I dial the Attendant Pilot Point number, the system is taking the interdigit timeout into consideration before ringing the attendant console members. How can I prevent the Pilot Point to use the IDT. The problem occurs even if the Pilot Point start with other digits, eg 1 or 2 or 3. I have a similar configuration for another customer but there IDT is not coming into play.



I have this problem too.
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Overall Rating: 5 (2 ratings)
Jaime Valencia Fri, 10/31/2008 - 08:28

you cannot prevent ANYTHING in CUCM to avoid IDT. the only way to avoid IDT is a good dial plan design



if this helps, please rate

cg100668 Fri, 10/31/2008 - 08:34

Hi Java,

Thanks for the reply. As per my previous post, I even created another Pilot Point starting with another digit not being used anywhere but still I am getting the same problem. In another site I have the same configuration for AC and there IDT is not coming into play when dialing the Attendant Pilot Point number and we are using the same version of CUCM. So why in this case IDT is coming into please when Pilt Point is dialed.


cg100668 Fri, 10/31/2008 - 08:49

Hi Java,

Got it. You are right, there was overlapping route patterns. In fact all the digits I used for the starting Pilot Point number were present in the route pattern list. I have now used a digit which does not appear in the route pattern and now it is working. Thanks again.


rob.huffman Fri, 10/31/2008 - 08:52

Hi Chandrasen,

There must be something that is using the same digit pattern. You need to have a close look at the Route Plan Report to see where the overlap is ocurring. Once you straighten that out the IDT won't come into play here :)

Hope this helps!


cg100668 Fri, 10/31/2008 - 08:56

Hi Rob, Thanks for the reply. Yes I managed to find out following reply from Java. Thanks guys.




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