IP Communicator Acting Flaky

kjackson74 · ‎10-31-2008

Hi All,

We went from CM 4.x to CM 6.1.2. We have several people that use IP Communicator. If they are on the LAN, works fine. If they are connected via a site-to-site VPN, works fine. If they connect through an SSL VPN and then Network Connect (it is a Juniper SA 4000 SSL VPN), it is unpredictable. Sometime, we start it and it sits there for 15-20 minutes, and then it finally works. Sometimes, it doesn't ever work. Very rarely, it works right away. People had no problem with IP Communicator through the SSL VPN when we were using CM 4.x.

We did have IPC set up to use SCCP, but we changed it to SIP, and that seems to work, although we are doing more testing.

The new servers are on the same VLAN as the old systems were, so I don't think it is a firewall or routing issue. Does anyone out there have any ideas? I opened a TAC case, but so far we have had no luck in fixing it.

Kari

Tommer Catlin · ‎10-31-2008

Did you change the IP addresses of the servers?

kjackson74 · ‎11-01-2008

Yes, and on IP Communicator we changed the address that it was pointing to.

kjackson74 · ‎11-01-2008

I got it working. It was something on the firewall. Why it would work using CM 4 but not CM 6, I'm not sure. But there were SCCP Invalid Message/Invalid Length messages, so I looked on the firewall and found an application layer gateway setting that needed changed.

Thanks