Incomnig calls go to "Cisco Unity Messaging System...."

Unanswered Question
Oct 31st, 2008
User Badges:

One user's Unity voicemail isnot working. Callers get "Hello, Cisco Unity Messaging System, from touchtone...." then "Welcome to Cisco Unity Broadcast Message Administrator, enter your ID followed by pound..."


Delete his Unity account and re-subscirbe didn't fix this problem.


Anyone knows what is going on? Thanks.


Unity V5.0 and CCM V4.2.


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
ranpierce Fri, 10/31/2008 - 13:24
User Badges:
  • Silver, 250 points or more

Yes, If you have a broadcast message you have to listen to the whole message.


Randy

learner2008 Fri, 10/31/2008 - 13:28
User Badges:

we didn't setup any broadcase message. where is it from?

Jaime Valencia Fri, 10/31/2008 - 20:46
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    2011

there are two options, either someone configured the DN from the subscriber as the broadcast manager and that's why you're reaching that or someone configured a call routing rule for that.


that's not something that just comes with unity so someone must have configured that


HTH


java


if this helps, please rate

Actions

This Discussion