- Silver, 250 points or more
I had an issue today where my VXML Gateways had a problem refreshing a prompt after the expiration on it expired. When I did a
'debug http client error' I saw that it was looking for mediaserver-backup in the path of the failing prompt. For some reason it thought it wasn't on the Local CVP server and was trying to fetch it accross the WAN.. I could manually refresh the prompt with audio-load prompt <filename> from the local CVP but if I tried refreshing from the backup I got an incorrect Audio format error thing.
After this I repeated everything from the other side and it was functioning fine . I chopped up the file (it was the biggest one 1.6meg) into smaller and it was fine.
I did notice that it had a timeout message in the error at Timeout 4000MS. Is there a way to expand this timeoutin IOS someway?
What I don't understand is why it wasnt looking for the original mediaserver path, and why it had worked for a long time prior with no problems. It seems like when the VXML gateway pulls from the mediaserver-backup once, it will always look there for future tries, instead of trying mediaserver the subsequent time.
Any insight would be great!