Uncommanded calls

Unanswered Question
Nov 3rd, 2008
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I have no idea where to go with this one but here goes...My call manager "seems" to be making calls outbound all by itself but only to two locations, Colorado and Wyoming. Here is how it goes, our front desk phone rings, it is answered and connected with someone who did not dial our phone or anyother phone, both phones ring, they are answered and no one has dialed anything! Any ideas???? Oh yea, its running CM 4.1 (3) sr3c.

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tim.giles Mon, 11/03/2008 - 07:24
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Have you checked the CCM traces to see who or what is answering and making the calls?

ncc1701nps Mon, 11/03/2008 - 07:39
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I have, there is no record of a call going out to the number dialed or the call coming into the system. This is a ghost call...

tim.giles Mon, 11/03/2008 - 08:14
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and it's appearing on your bills?


I'm surprised you're not getting anything in the logs, are these calls definately being processed by the CallManager?


Do you see anything in the gateway logs?

Jaime Valencia Mon, 11/03/2008 - 09:16
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what kind of GW do you have???


if it's MGCP IT HAS TO BE LOGGED IN CUCM AS MGCP IS MASTER-SLAVE


if it's H323 there is the possibility someone configured calls to be made from an H323 client


you'll need GW debugs to find out who or what is making the calls


HTH


java


if this helps, please rate


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