Hi, I would like to know if this is possible and if someone has a sample on how to accomplish this.
I would like to do the following:
If a customer is waiting on a queue for more than 5 mins to transfer the call to a different queue if only the other queues have Agents on Ready Status. I would like the script to check the other queues for Agents Ready first before it transfers the call to that queue. Hope someone can help me, thanks.