I am working on a contact center express enhanced 4.5 system and have someone looking for whether they can have one of the busy lamp lights in an open spot on the phone light up to let them know there are calls in Queue for the contact center. I have suggested dual monitors so the agent could always be up on the second monitor but the individual does not want to go that route. Is there an option or way to do this through the scripting?
That's actually incorrect.
Since you are using a Place Call on Hold step, the caller will hear music.
Shorten your delay from 30 seconds to 20 seconds.
Add in a place call step that has a timeout of 10 seconds.
Then loop it.
Label: Queue Loop
Play Prompt QueueMessage.wav
Place Call [contact, destination, timeout=10]
---- Terminate contact (Not --Triggering Contact--)
-- No Answer
Delay 20 Sec
Goto Queue Loop