IPCCX - CRS 5.0(2) - Changing ANI number

Unanswered Question
Nov 3rd, 2008

Dear all,

I would like to know how can I add a '0' before the ANI number that I get in the "Get Call Contact Info" step and send this new value to the CAD and to the agent phone as the ANI number. This would get easier the callback for the agents.

Thanks a lot.

/Amaia

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amaia.lesta@gru... Tue, 11/04/2008 - 03:45

Thanks a lot for your kind reply.

I have saved the ANI value in the strANI variable. It is a string type variable.

Afterwards I have performed

strANI = "0" + strANI

But I still get as ANI info in the phone screen and in the CAD software the original ANI value.

I don't know how to rewrite its value and set the new one. Could you help me, please?

Thanks a lot

Amaia

Chris Deren Tue, 11/04/2008 - 05:52

I would suggest doing the transformation on CallManager before sending the call to UCCX. You can use tranlsation pattern that matches the CTI RP number and prefix digit under calling party transformation.

HTH,

Chris

amaia.lesta@gru... Tue, 11/04/2008 - 07:01

Dear Chris,

Thanks a lot for your kind advice. We thought about that posibility, but we wanted to avoid to create two elements (Translation pattern and application trigger) per trigger In any case, if there is no other option this would work.

Thanks a lot.

/Amaia

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