IPCCX - CRS 5.0(2) - Changing ANI number

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Jonathan Schulenberg Mon, 11/03/2008 - 10:46
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Add a Set step after the Get Caller Contact Info step.


strANI = "0" + strANI

Thanks a lot for your kind reply.

I have saved the ANI value in the strANI variable. It is a string type variable.

Afterwards I have performed

strANI = "0" + strANI

But I still get as ANI info in the phone screen and in the CAD software the original ANI value.

I don't know how to rewrite its value and set the new one. Could you help me, please?


Thanks a lot


Amaia



Chris Deren Tue, 11/04/2008 - 05:52
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I would suggest doing the transformation on CallManager before sending the call to UCCX. You can use tranlsation pattern that matches the CTI RP number and prefix digit under calling party transformation.


HTH,


Chris

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