11-03-2008 08:08 AM - last edited on 03-25-2019 07:11 PM by ciscomoderator
Dear all,
I would like to know how can I add a '0' before the ANI number that I get in the "Get Call Contact Info" step and send this new value to the CAD and to the agent phone as the ANI number. This would get easier the callback for the agents.
Thanks a lot.
/Amaia
11-03-2008 10:46 AM
Add a Set step after the Get Caller Contact Info step.
strANI = "0" + strANI
11-04-2008 03:45 AM
Thanks a lot for your kind reply.
I have saved the ANI value in the strANI variable. It is a string type variable.
Afterwards I have performed
strANI = "0" + strANI
But I still get as ANI info in the phone screen and in the CAD software the original ANI value.
I don't know how to rewrite its value and set the new one. Could you help me, please?
Thanks a lot
Amaia
11-04-2008 05:52 AM
I would suggest doing the transformation on CallManager before sending the call to UCCX. You can use tranlsation pattern that matches the CTI RP number and prefix digit under calling party transformation.
HTH,
Chris
11-04-2008 07:01 AM
Dear Chris,
Thanks a lot for your kind advice. We thought about that posibility, but we wanted to avoid to create two elements (Translation pattern and application trigger) per trigger In any case, if there is no other option this would work.
Thanks a lot.
/Amaia
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