Caller ID in VoiceMail

Unanswered Question
Nov 3rd, 2008

CUE 3.2.2 on NME. CME 4.2 on 3825 12.4.11XW9.

Incoming call answered by operator. Transfer external caller to internal extension. Extension does not answer and gets sent to voicemail. External caller leaves message. Header on message says that it came from the operator not the external number.

Any ideas on where to start looking?

I have this problem too.
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drenich Mon, 11/03/2008 - 11:36

From a debug of voice ccapi. Why is the calling number 621 instead of the outside caller number?

Nov 3 18:50:00.225: //5324/0D32C8B0BB5E/CCAPI/ccCallSetupRequest:

Calling Number=621(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

Called Number=700(TON=Unknown, NPI=Unknown),

Redirect Number=225, Display Info=Incoming Call

Account Number=, Final Destination Flag=FALSE,

Guid=0D367239-A90F-11DD-BB62-E9CD57A1838B, Outgoing Dial-peer=240

Nov 3 18:50:00.225: //5324/0D32C8B0BB5E/CCAPI/cc_api_display_ie_subfields:

ccCallSetupRequest:

cisco-username=

----- ccCallInfo IE subfields -----

cisco-ani=621

cisco-anitype=0

cisco-aniplan=0

cisco-anipi=0

cisco-anisi=0

dest=700

cisco-desttype=0

cisco-destplan=0

cisco-rdie=73

cisco-rdn=225

cisco-rdntype=0

cisco-rdnplan=0

cisco-rdnpi=0

cisco-rdnsi=0

cisco-redirectreason=15 fwd_final_type =0

final_redirectNumber =

hunt_group_timeout =0

drenich Mon, 11/03/2008 - 11:59

Config from the CME.

telephony-service

load 7960-7940 P00308000500

load 7906 SCCP11.8-2-2SR2S

load 7911 SCCP11.8-2-2SR2S

max-ephones 185

max-dn 300

ip source-address 10.36.10.1 port 2000

max-redirect 10

calling-number initiator

service dnis overlay

service dnis dir-lookup

timeouts interdigit 4

system message Cowley County Mental Health

url services http:///voiceview/common/login.do

url authentication http:///voiceview/authentication/authenticate.do

time-zone 8

voicemail 700

max-conferences 12 gain -6

hunt-group logout HLog

multicast moh 239.10.16.16 port 2000

web admin system name vadci secret 5 $1$cHT/$qTAiUHgmWCmH8J1qrBxbZ.

web admin customer name admin secret 5 $1$/BGO$XaNul3dfQzs3PCOLf10a31

dn-webedit

transfer-system full-consult dss

transfer-pattern 7..

transfer-pattern 1..

night-service code *123

night-service day Sun 08:30 08:00

night-service day Mon 20:00 08:00

night-service day Tue 20:00 08:00

night-service day Wed 18:00 08:00

night-service day Thu 18:00 08:00

night-service day Fri 17:00 09:00

night-service day Sat 09:00 08:30

night-service date Jan 1 00:00 23:59

night-service date Dec 25 00:00 23:59

night-service date Sep 1 00:00 23:59

fac standard

create cnf-files version-stamp 7960 Oct 30 2008 21:09:07

!

grundle1322 Wed, 11/12/2008 - 10:23

I am having the same issue with a client. Did you ever get this issue resolved?

Kenneth Mohammed Wed, 11/12/2008 - 10:50

Hello All,

In the CLI of the CUE module, enter the command "voicemail callerid"

Hope that helped, if so please rate.

drenich Wed, 11/12/2008 - 11:02

Mine was the following command on the CME.

Telephony-service

calling-number initiator

Took that command out and then it worked the way that they wanted.

bbuck2002 Wed, 11/12/2008 - 19:17

I have verified that CUE is configured for 'voicemail callerid', and I have attempted with both 'calling-number initiator' enabled and disabled and I still am getting "extension xxx" as the sender when listening to messages instead of the proper caller-id. I am using CUE 3.2.1. Does anyone have any other suggestions?

drenich Thu, 11/13/2008 - 07:39

This is my CME config. I did a no calling-number initiator to get rid of it. I am running IOS 12.4.20T1

telephony-service

load 7906 SCCP11.8-3-3S

load 7911 SCCP11.8-3-3S

load 7960-7940 P00308000500

max-ephones 110

max-dn 300

ip source-address 10.36.10.1 port 2000

max-redirect 10

service dnis overlay

service dnis dir-lookup

timeouts interdigit 4

url services http:///voiceview/common/login.do

url authentication http:///voiceview/authentication/authenticate.do

time-zone 8

voicemail 700

max-conferences 12 gain -6

hunt-group logout HLog

multicast moh 239.10.16.16 port 2000

web admin system name XXX secret 5 XXX

web admin customer name XXX secret 5 XXX

dn-webedit

transfer-system full-consult dss

transfer-pattern 7..

transfer-pattern 1..

night-service code *123

night-service day Sun 08:30 08:00

night-service day Mon 20:00 08:00

night-service day Tue 20:00 08:00

night-service day Wed 18:00 08:00

night-service day Thu 18:00 08:00

night-service day Fri 17:00 09:00

night-service day Sat 09:00 08:30

night-service date Jan 1 00:00 23:59

night-service date Dec 25 00:00 23:59

night-service date Sep 1 00:00 23:59

night-service date Nov 11 00:00 23:59

night-service date Nov 27 00:00 23:59

night-service date Nov 28 00:00 23:59

night-service date Dec 24 00:00 23:59

fac standard

create cnf-files version-stamp 7960 Nov 06 2008 10:23:11

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