Crystal Reports

Answered Question
Nov 4th, 2008
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Hi,


We are planning to use Crystal Reports for the custom reports in our IPCC Express deployment.


Which version of Crystal reports XI should be bought - Developer/professional or Server version and with how many licenses.


Can you please explain the licensing scheme, as to on what basis we decide how many licenses to buy.



Many Thanks.

Correct Answer by Clifford McGlamry about 8 years 6 months ago

Because the Historical Reports client already uses Crystal, you don't need separate licensing for them. All you need is the one developer license and you're good to go.


Cliff

Correct Answer by mikram about 8 years 6 months ago

Hi


Pls check the link below as it will give you compatibility matrix for CRS.


www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf


Cheers

Ikram


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Clifford McGlamry Tue, 11/04/2008 - 21:02
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I've only done this on version 4 of IPCCX. With version 4, you used CR 8.5 or 10. No other version worked.


You need the developer edition. It's really the development environment you're after. Once you have the report built, you put the template on the machine running the Historical Reporting client.

araffill Wed, 11/05/2008 - 02:44
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Hi Clifford,


Thanks a lot for your inputs.


How about the number of crystal report licenses that we have to buy?


Do we have to buy 1 license for every historical reports client user?


Or is 1 crystal reports license enough irrespective of the number of historical reports client user.


We have 4 users of historical reports clients in our company.


Appreciate your inputs on this.


Many Thanks,

Bala.

Correct Answer
Clifford McGlamry Wed, 11/05/2008 - 05:01
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Because the Historical Reports client already uses Crystal, you don't need separate licensing for them. All you need is the one developer license and you're good to go.


Cliff

araffill Wed, 11/05/2008 - 07:42
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Hi Cliff,


Tx a lot for helping us with the exact answers that we were looking for. :-) :-)


Hearty Thanks again !!!


Cheers :-)


araffill Wed, 11/05/2008 - 07:43
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Hi Ikram,


Thanks a lot for your very helpful inputs.


The compatibility matrix will help us very much.


Many Thanks..


Cheers

mikram Wed, 11/05/2008 - 08:25
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You are welcome Adrain, Just to let you know We are using IPCCX 5.0 SR2 with Crystal Reports 11.0. Seems to work fine.


Cheers

Ikram


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