I need to quickly change some prompts in an existing call center to update the hours of operation. For instance, it currently says hours are "6 am to 11:30 pm" and I want to change it to "...11:00 pm". Anyone have a quick step by step you can share? My thought is this:
1. I can record a new .wav file with the right wording, save it locally, and give it the exact same name as the file I want to replace.
2. Then go to TOOLS - PROMPT MANAGEMENT, find the file that needs to be replaced, and click the UPLOAD icon.
3. Then under FILE NAME just browse to the new file I've recorded, and click UPLOAD.
Is it that simple? No one here has ever had to administer this system, so while I'm pouring over documentation as we speak, and looking to schedule a class ASAP, the department has already changed their hours so I need to make this one change sooner rather than later. Any help and guidance would be much appreciated.