CTI OS Software Support

Unanswered Question
Nov 4th, 2008
User Badges:

My client is not clear on which Cisco CTI desktops are supported by Cisco? Based on the level of support, they are planning on investigating other options. They need an inbound/outbound desktop like the CTI OS Combo Desktop (C#).


Thanks,

C

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Chris Deren Tue, 11/04/2008 - 09:30
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

What's your question?


Chris

claudioillanes Tue, 11/04/2008 - 09:33
User Badges:

Chris,


My question is:


Which CTI OS Desktops (in the 7.2.x CTI Toolkit) are supported by Cisco?

Chris Deren Tue, 11/04/2008 - 10:07
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

Not sure what you mean by which CTI OS Desktop is supported as CTI OS Desktop is Cisco products and supported with UCCE. Are you talking about some 3rd party desktop apps?


Chris

claudioillanes Tue, 11/04/2008 - 10:11
User Badges:

Chris,


Cisco provides a set of different desktop applications in their toolkit. I just want to know which are supported for deployment.


Thanks,

C

Chris Deren Tue, 11/04/2008 - 10:20
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

All are supported that's why they're there. I suggest you use CTI OS Desktop or Cisco Agent Desktop (CAD) which would have to be ordered seperetly. During purchase of UCCE you select either CAD or CTI OS as the agent desktop of choice and Cisco shipps cooresponding media. CAD is a little fancier out of the box but does not let you customize it or develop further. CTI OS allows you to create a custom agent desktop around it.


HTH,


Chris

Clifford McGlamry Tue, 11/04/2008 - 20:35
User Badges:
  • Silver, 250 points or more
  • Community Spotlight Award,

    Best Publication, November 2015

All the desktops are supported by Cisco. That said, they support the BASE packages. If you have a custom developed package, Cisco will have you look to the developer for specific support on what was developed out of a toolkit. Developer support for custom packages is available via a separate support contract from Cisco.


Cliff

abdolrahman Thu, 12/11/2008 - 06:45
User Badges:

Hello Cliff:

i was looking for any document describs the features differences in between CTI OS desktop vs CTI agent desktop (CAD) but unfoyunatly i couldn't find. So can you kindly propose data sheet document, comparison or mentioning the differneces between both of them.


Thanks

Abdo

Actions

This Discussion