billing and calling an international number

rcrumm_2 · ‎11-04-2008

Hi,

If I call our VM number from an outside phone (a cell phone in this case) and select transfer to an extension, and dial a translation pattern, that will dial an international number,

Will the cell phone get billed for an Intl call? Is there another way to avaoid extra charges.

Thanks,

Randall

Rob Huffman · ‎11-04-2008

Hi Randall,

In your example the Cell phone would not be billed for the International call. The VM outdial port/ports would incur the costs.

Hope this helps!

Rob

rcrumm_2 · ‎11-04-2008

That is what I thought, but I am being told the cell phone is being billed for a intl call.

Should I say to dispute the charge?

Thanks,

Randall

Rob Huffman · ‎11-04-2008

Hi Randall,

I can't see how the Cell # could have incurred this charge, it doesn't make any sense to me. The actual International call should have come from the VM Ports. I would get a few more details (exact Time/Date etc.) and then follow up with the provider.

If you could test this yourself (off hours) would be important to prove your case as well!

Hope this helps!

Rob