Is there a way where a script can be created so that I can give the department supervisor access to change the "Time of Day" as per their requirement?
Normally the script runs from 8AM to 5PM and there are days when the department needs the time to be extended way past 5PM without having me to change it.
Secondly, I would like to know if the CRS script is changed during prduction hours, how will this impacts the phone agents??
Thanks in advance, Will rate helpful posts.