Setting up an intercom with CM 5.1(2)??

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Nov 4th, 2008
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Does anyone have any experience with setting up an intercom between and assistant and exec? We have call manager 5.1(2).


Please let me know.


Thank you.


Rgds,

Vicky

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Rob Huffman Tue, 11/04/2008 - 10:56
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Hi Vicky,


Now because CCM 5.x does not have built-in Intercom support we will have to come up with Plan B.


On Executives phone configure a Speed Dial button that goes to a new number (we'll just say DN = 1222)


On Assistants phone create a new Line with DN = 1222


Configure 1222 to Auto Answer on Speakerphone on the Assistant phone and you are good to go :)


Exec presses Speed Dial (Text label Intercom) and it rings down to Assistant automatically just like an Intercom.


Hope this helps!

Rob

victoriabardy Tue, 11/04/2008 - 11:12
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Rob, you are THE MAN!!! I am going to give this a shot.


Thank you so much again for your help!

victoriabardy Tue, 11/04/2008 - 11:29
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One more question. Auto answer is not one of our available line choices in our templates. How do I make auto answer available for programming?

victoriabardy Tue, 11/04/2008 - 11:36
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scratch that...I just figured it out. Sorry, and thanks again.

Rob Huffman Tue, 11/04/2008 - 12:31
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Hi Vicky,


You are most welcome :) Glad to be of some assistance.


Cheers!

Rob

victoriabardy Thu, 11/06/2008 - 07:25
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Hi Rob,


I have set up the workaround you suggested and it works with one exception, we can't get it to beep once before going off hook. I can get it to ring once but there is nothing in our ring selection that sounds like a beep. Is there anyway to get the phone to signal with a beep before the speaker kicks in? Under the line on device section I have selected the Beep only when the phone is active but that doesn't happen?


Any advice? Please let me know if a beep is possible.


Thank you.

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