Chris Deren Tue, 11/04/2008 - 11:16
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

1) Yes

2) You dont upgrade it, it gets upgraded along with CM upgrade.



allan.thomas Tue, 11/04/2008 - 11:21
User Badges:
  • Blue, 1500 points or more

CSA is installed automatically from version CUCM 5.x and later.

Cisco recommend that you verifying on CCO whether you are running the latest release of CSA by checking available downloads on CCO, a CCO login will be required:-

The following URL details all stand alone CSA agent version matrix:-

This document states that is the version automatically installed on CUCM 6.x. You can verify this by using the CLI command 'show packages active csa'.

All this information can be found in the following document link:-




This Discussion