11-04-2008 12:01 PM - edited 03-14-2019 03:10 AM
Hi Experts,
There are some user agents on the CRS whom the supervisor can monitor (listen in) and there are a few who cannot be monitored.
The phones are all exactly configured for everyone.
Is there anyhting that I'm missing in this process?
11-04-2008 12:07 PM
11-04-2008 12:21 PM
David,
yes, They all have the same setup in terms of OS, patching etc...
11-06-2008 05:13 AM
Check the following thing. In your Cisco Desktop Administrator, click on enterprise data configuration, then click VOIP monitor. Make sure the phones you are trying to monitor have a check in enable desktop monitoring. Also make sure the following option are enabled on the phones Span to PC Port, and PC Voice VLAN Access
11-06-2008 06:17 AM
Thanks for your reply Ryan, I have checked all the settings that you had asked me to look into. They have all been configured correctly.
Anymore ideas??
11-06-2008 06:19 AM
Hi
What version of IPCCX you are using and it used to work before or it never worked for all agents?
11-06-2008 06:41 AM
It has not worked before for the agents in question.
However, I did check the postinstall.exe file on the agets computer, after I clicked ok on the pop-up screen, a meessage "unable to open registry" came up. not sure what this is.
CallManager version : 6.0.1.2121-1
IPCC/CRS Version : 5.0(1)SR02_Build026
IPCC Package : Premium
IPCC Express : Standalone (HA environment)
Model Server : Windows 2003 Server
CAD version : 5.0
11-06-2008 08:03 AM
Pls run postinstall.exe on each agent pc. Make sure you have admin right to pc to update registry.
Cheers
Ikram
11-06-2008 02:14 PM
Ikram, thanks for your reply. I did run postinstall.exe on every agent with the admin account. It works fine on the monitored agents but comes up with registry errors when run on non-working agents.
Anymore suggestions or ideas?
07-08-2009 06:49 AM
Hi My name is carlos and i'm having the same problem with some agents.
Some works and some do not work, so I changed the PC, switched the working pc for one wich is not working the monitoring, and everything goes fine.
Then I run the post-install.exe on the not working agent and finally works with no registry errors.
Thanks and regards
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide