David,

yes, They all have the same setup in terms of OS, patching etc...

Thanks for your reply Ryan, I have checked all the settings that you had asked me to look into. They have all been configured correctly.

Anymore ideas??

Hi

What version of IPCCX you are using and it used to work before or it never worked for all agents?

It has not worked before for the agents in question.

However, I did check the postinstall.exe file on the agets computer, after I clicked ok on the pop-up screen, a meessage "unable to open registry" came up. not sure what this is.

CallManager version : 6.0.1.2121-1

IPCC/CRS Version : 5.0(1)SR02_Build026

IPCC Package : Premium

IPCC Express : Standalone (HA environment)

Model Server : Windows 2003 Server

CAD version : 5.0

Pls run postinstall.exe on each agent pc. Make sure you have admin right to pc to update registry.

Cheers

Ikram

Ikram, thanks for your reply. I did run postinstall.exe on every agent with the admin account. It works fine on the monitored agents but comes up with registry errors when run on non-working agents.

Anymore suggestions or ideas?

Hi My name is carlos and i'm having the same problem with some agents.

Some works and some do not work, so I changed the PC, switched the working pc for one wich is not working the monitoring, and everything goes fine.

Then I run the post-install.exe on the not working agent and finally works with no registry errors.

Thanks and regards