11-05-2008 06:23 AM
I have an issue when doing a discovery with cnc. When i run device discovery & then the inventory collection, the view inventory status hangs at 97%. I have already uninstalled & reinstalled the CNC.
Has anyone else experienced this?
Colin
11-11-2008 07:02 AM
Remote Desktop must be disabled during the operation. If it is not disabled during the installation, it will cause a faulty installation and an uninstall/reinstall process will be necessary. To disable Remote Desktop right click on âMy Computerâ and select âPropertiesâ. In the âSystem Propertiesâ screen select the âRemoteâ tab. Both âRemote Assistanceâ and âRemote Desktopâ must be disabled. VNC can be used for remote access.
01-17-2009 04:51 PM
Hi!
Although remote desktop and remote assistance invitations were disabled during installation of CNC and they remain disabled until now, I am facing the same problem.
The inventory process gets stuck at 95% (22 out of 23 devices).
I stopped the process after a lot of unsuccessful attempts and tried to send the collected data by using data transfer manually.
No luck. This "great" software got stuck at "40% - extracting inventory data" for hours...
I would be grateful if someone could give me an answer on this issue.
Thank you all in advance!
04-29-2009 08:14 AM
Hello everyeone
i am facing the same problem
the software got stuck at "40% - extracting inventory data" for hours..
I stopped and started the Server for many times and always the same result
Please Advise
06-29-2009 05:55 AM
The following is a temporary solution to fix the problem when the data transfer hangs at 40%.
Please perform the following steps to finish the data transfer:
Step 1: Go to Start -> Run and type in "cmd".
Step 2: Go to the directory
Step 3: Type in "run start_download_now INVENTORY". Wait until execution is done.
Step 4: Go to the directory
Step 5: Delete the \config directory.
Step 6: Go to the directory
Step 7: Type in "run start_download_now INVENTORY" again.
Your data transfer should now work.
After the IPR has been received and validated, CNC should be uninstalled and then reinstalled without interfering services installed. These are services such as firewalls, anti-virus programs, web-frontend services, and wireless applications. In addition, if Remote Desktop is activated, it must be deactivated before the installation of CNC.
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