My client requires their IVR application to be able to place outbound calls to callers, as part of a callback feature we've implemented for them. Some callback numbers may be long distance and client matter code is required for all long distance calls.
From my IVR script, "Call Redirect" step or "Place Call" step always branches off to the "Unsuccessful" branch, which suggest to me that the callmanager is expecting the client matter code, which is not provided. local/internal calls goes through without issues.
my question is, how do i feed the client matter code to callmanager? can this be done at all? If it cannot be done, can someone point me to an official cisco documentation that says so.
if it can be done, please let me know how to approach this.