I need to run a diagnostic on our Unity servers.
CSA is denying it.
I have not worked with CSA much.
Do I need to disable it to allow this diagnostic to run or is there a way to grant permission or something?
Not sure what versions you are using there.
I am assuming you are using the headless version (you dont have CSA management console and are using the standalone version)
But you can disable CSA while you do your thing.
From a VNC / KVM or directly on server - (do not do it through RDP) - It will ask you to allow the action, and possibly verify a code on the desktop itself when you stop the service.
Go to services.msc
Select the Cisco Security Agent service.
If you will reboot as part of your work then also set it to disabled so it doesnt restart automatically.
When you are done, set it to automatic and start it again.