CUCM 6/Unity 5.0 Call Handler taking 5-6 rings to answer

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Nov 5th, 2008
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I have a DID coming in on an FXO port which forwards to a CTI route point that forwards to a call handler in Unity. When the number is dialed it takes about 5 or 6 rings for the AA to answer. Is there a way to have this answer immediately?

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jbarcena Wed, 11/05/2008 - 13:22
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Check the Port Status Monitor at the time of the call to see if the ports are idle or if all of them are busy. I recommend you to reset the ports in case they are hanging.


Tommer Catlin Wed, 11/05/2008 - 13:23
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Also check your TSP version. You may need to update it, restart Unity.

gmgarrian Wed, 11/05/2008 - 13:38
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Actually, I figured it out. I had caller id configured on the FXO ports to ring 4 times.

I removed that and all is well.


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