CUCM 6/Unity 5.0 Call Handler taking 5-6 rings to answer

gmgarrian · ‎11-05-2008

I have a DID coming in on an FXO port which forwards to a CTI route point that forwards to a call handler in Unity. When the number is dialed it takes about 5 or 6 rings for the AA to answer. Is there a way to have this answer immediately?

jbarcena · ‎11-05-2008

Check the Port Status Monitor at the time of the call to see if the ports are idle or if all of them are busy. I recommend you to reset the ports in case they are hanging.

//Jorge

Tommer Catlin · ‎11-05-2008

Also check your TSP version. You may need to update it, restart Unity.

gmgarrian · ‎11-05-2008

Actually, I figured it out. I had caller id configured on the FXO ports to ring 4 times.

I removed that and all is well.