Solved: LicenseServer Failed to run

shevchiksv · ‎11-06-2008

Hi to all! I have such issue

When i open licence page, write: Error communicating with License Server. License Server may be down. Please start the License Server, then refresh the page

But when i start this process, it still down and write:

LicenseServer Failed to run

Joe Clarke · ‎11-06-2008

First of all, Russian is not a supported locale for CiscoWorks. You must set the server's locale to US English. Secon, it appears you have a permissions issue on your C:\PROGRA~1\CSCOpx\log\license.log. The casusers group must have full control over this file.

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Joe Clarke · ‎11-06-2008

Please post the LicenseServer.log and license.log.

shevchiksv · ‎11-06-2008

[Wed Nov 05 13:23:12 EET 2008] Property file C:/PROGRA~1/CSCOpx\objects\licenses\log4j-license.properties

log4j:ERROR setFile(null,true) call failed.

java.io.FileNotFoundException: C:\PROGRA~1\CSCOpx\log\license.log (ÐžÑ‚ÐºÐ°Ð·Ð°Ð½Ð¾ Ð² Ð´Ð¾ÑÑ‚ÑƒÐ¿Ðµ)

at java.io.FileOutputStream.openAppend(Native Method)

at java.io.FileOutputStream.(FileOutputStream.java:95)

at java.io.FileWriter.(FileWriter.java:47)

at org.apache.log4j.FileAppender.setFile(FileAppender.java:284)

at org.apache.log4j.RollingFileAppender.setFile(RollingFileAppender.java:198)

at org.apache.log4j.FileAppender.activateOptions(FileAppender.java:239)

at org.apache.log4j.config.PropertySetter.activate(PropertySetter.java:247)

at org.apache.log4j.config.PropertySetter.setProperties(PropertySetter.java:123)

at org.apache.log4j.config.PropertySetter.setProperties(PropertySetter.java:87)

at org.apache.log4j.PropertyConfigurator.parseAppender(PropertyConfigurator.java:637)

at org.apache.log4j.PropertyConfigurator.parseCategory(PropertyConfigurator.java:595)

at org.apache.log4j.PropertyConfigurator.parseCatsAndRenderers(PropertyConfigurator.java:522)

at org.apache.log4j.PropertyConfigurator.doConfigure(PropertyConfigurator.java:412)

at org.apache.log4j.PropertyConfigurator.doConfigure(PropertyConfigurator.java:309)

at org.apache.log4j.PropertyConfigurator.configure(PropertyConfigurator.java:317)

at com.cisco.nm.license.server.LicenseServer.main(LicenseServer.java:533)

[Thu Nov 06 10:34:33 EET 2008] Property file C:/PROGRA~1/CSCOpx\objects\licenses\log4j-license.properties

log4j:ERROR setFile(null,true) call failed.

Joe Clarke · ‎11-06-2008

First of all, Russian is not a supported locale for CiscoWorks. You must set the server's locale to US English. Secon, it appears you have a permissions issue on your C:\PROGRA~1\CSCOpx\log\license.log. The casusers group must have full control over this file.