Screen Pops

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mikram Thu, 11/06/2008 - 08:06
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You can use Enterprise data info and match against ANI of the calling party.

Clifford McGlamry Thu, 11/06/2008 - 13:13
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Is this IPCCX or IPCCE?

For IPCCX, Put the data into an Extended Call Control variable and populate the values using the set enterprise info step. You need to also define the same variables in the Agent Desktop Management software for the desktop the agent uses. Once you have the info defined, you can have your script get all the info, and plug it into the ECC variables prior to queuing the call. When it arrives at the agent desktop, the desktop will populate with all the data you've defined. Check the Cisco Desktop Administrator's guide in the section on Enterprise Data for full details on the steps required.


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