I started already a conversation on Tuesday but it never appeared as far as I know.
We are working with ICM7.5 and IP IVR 5.0(2) and we would like to catch or handle the case where the call is queued and an agent becomes available.
In "Cisco Customer Response Solutions, Getting Started with Scripts,
Cisco CRS Scripting and Development Series: Volume 1"
on page 5-23 we found
"A Unified ICME agent becomes available.
The script is automatically interrupted without the possibility of catching or
handling this case."
If you debug the script and the agent becomes available, an exception window is displayed but without any additional info.
Is there any workaround to treat this case in the CRS script?
If the caller hangs up, it can be treated with exception ContactInactiveException!