ranpierce Thu, 11/06/2008 - 13:11
User Badges:
  • Silver, 250 points or more

yes, why, what do you want to do?



Need more information.


Randy

asimkamran Thu, 11/06/2008 - 13:13
User Badges:

The requirement is to setup a single mailbox for help desk users so that if a caller leaves a message any agent will be able to check it.

Thanks

ranpierce Thu, 11/06/2008 - 13:19
User Badges:
  • Silver, 250 points or more

there are many ways to do this.


I would make the 2nd line on the phone for every help desk agent the same extension. (shared line) that is the help desk extension.


Configure that line (MWI Policy to light and prompt)


anyone else have a better idea?


Randy

asimkamran Thu, 11/06/2008 - 13:33
User Badges:

I am hoping to have a solution with less administration efforts

ranpierce Thu, 11/06/2008 - 14:24
User Badges:
  • Silver, 250 points or more

I do not think you can do 100 alternate extensions.


Randy

ranpierce Thu, 11/06/2008 - 14:27
User Badges:
  • Silver, 250 points or more

at the very most 14 through the sa and ciscopca


Randy

ranpierce Thu, 11/06/2008 - 14:28
User Badges:
  • Silver, 250 points or more

Is there a limit on shared lines?


Randy

Actions

This Discussion