ranpierce Thu, 11/06/2008 - 13:11

yes, why, what do you want to do?

Need more information.


asimkamran Thu, 11/06/2008 - 13:13

The requirement is to setup a single mailbox for help desk users so that if a caller leaves a message any agent will be able to check it.


ranpierce Thu, 11/06/2008 - 13:19

there are many ways to do this.

I would make the 2nd line on the phone for every help desk agent the same extension. (shared line) that is the help desk extension.

Configure that line (MWI Policy to light and prompt)

anyone else have a better idea?


asimkamran Thu, 11/06/2008 - 13:33

I am hoping to have a solution with less administration efforts


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