I'm having an issue where I've written a script for my IPCC server that is not behaving as expected.
When a caller is queued (after passing previous time and agent count tests), I want to prompt them every 45 seconds with the ability to get to an operator with a "0" keypress. The problem I have is that the hold music stops, and I don't think the keypress will actually stop the delay statement and go back to the menu.
I have attached my current script. If anyone can spot an error, I would be very happy to hear about it. Thanks!!