11-07-2008 12:29 AM - edited 03-14-2019 03:11 AM
Using CSD we can monitor agents status, but some agents do not appear in the real time stats. Why is it happening?
Thanks,
Carlos
11-07-2008 03:03 AM
Hi Carlos,
Make sure Agents are part of team. Do you see them as part of supervisor team when you run Desktop administrator. It should list you all the teams and superivsors along with agents.
Could you pls post snapshot from Administrator desktop showing team, supervisor and agents.
cheers
Ikram
11-07-2008 03:09 AM
See the attached file in the 1st post.
Thanks,
Carlos
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