Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
488
Views
0
Helpful
2
Replies

UCCX 5.0(1) SR2 ES1 CSD Error

c-pinilla
Level 1
Level 1

‎11-07-2008 12:29 AM - edited ‎03-14-2019 03:11 AM

Using CSD we can monitor agents status, but some agents do not appear in the real time stats. Why is it happening?

Thanks,

Carlos

Labels:
Preview file
126 KB
0 Helpful
2 Replies 2

mikram
Level 4
Level 4

‎11-07-2008 03:03 AM

Hi Carlos,

Make sure Agents are part of team. Do you see them as part of supervisor team when you run Desktop administrator. It should list you all the teams and superivsors along with agents.

Could you pls post snapshot from Administrator desktop showing team, supervisor and agents.

cheers

Ikram

0 Helpful

c-pinilla
Level 1
Level 1
In response to mikram

‎11-07-2008 03:09 AM

See the attached file in the 1st post.

Thanks,

Carlos

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents