I have 5 agent licenses (including one for a supervisor). I have 4 IP phones and 4 PCs with CAD installed.
There are 12 users doing 8 hours shifts. So in a 24 hour period each agent functions will be fulfilled by a total of 3 users. Each user when in his/her shift can use any one of the 4 ip phones, he/she is not obliged to use in every shift the same phone.
All the 12 users are AD users. The CM (6.1) is synchronized with the AD and all the users are available there.
My question is how will I manage 12 users in these 4 seats? I imagine I will have to use the extension mobility feature. Should I have 12 directory numbers configured to associate to these 4 phones using extension mobility? How does it work?