11-07-2008 05:35 AM - edited 03-13-2019 05:48 PM
Dear Friends
Problem:We receive an error while we trying to implement the extension mobility feature for a customer.
Here are the details:
-->we have configured the extension mobility for couple of phones as per the procedure (for testing firstly before implementing)
-->then we tried the feature by pressing the services button(IP phone model 7941), then selecting the Extension mobility. Then without even asking for the user id and password it is landing at the following error: Login Unsuccessful error:[2]
steps that we did for trouble shooting this problem:
-->we checked the user id sync from the Active Directory to CCM, by creating a userid in the AD. The userid has got reflected in the CCM(CCM administration->user->global directory)
-->Then we went as per the procedure given by cisco for the bug error:[2] i.e
The Extension Mobility phone login is unsuccessful with the Active Directory because the Password field for all of the application users in the registry is empty.
Solution: Complete these steps to resolve this issue:
1. Select Start > Run, type regedit, and click OK.
2.Check the registry entry for Cisco CallManager Extension Mobility located at HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems Inc.\Directory Configuration\AppUsers\CCMSysUser.
3.Make sure that an entry exists for the Password field, and that the userID is CCMSysUser. If this entry is not there or the entry is wrong, a problem exists with the installation. You can now reset or add a password for this user. Complete these steps to change the CCMSysUser password.
1.Go to C:\dcdsrvr\bin and execute the CCMPWDChanger.exe application.
2.Specify your Active Directory password. At this point you can choose to change the userID (in this case, CCMSysUser) and set a password for this user.
3.Restart the IIS Admin service and the Cisco Tomcat service from Start > Programs > Administrative Tools > Services.
-->After performing these step, still we are getting the same error when trying to login in to the EM.
Pl suggest us on how to proceed further on this issue..
You can reach me @ 99625 14561 for further clarifications or provide your no so that i can call you to explain the prob for your further understanding.
Thanks
Regards
Karthik Sridharan
11-07-2008 12:49 PM
have you tried restarting the tomcat service??
HTH
java
if this helps, please rate
11-07-2008 11:50 PM
Hi javalenc
Once i did the changes in the password, i have restarted the Tomcat and the IIS admin service in the CCM server(by control pane>admin tools>service)
But still the same issue, i am getting the login unsuccessful error:[2].
Pl suggest on how to proceed...
Thanks
Karthik Sridharan
99625 14561
11-11-2008 05:05 AM
Try to reload EM service in Tomcat Web Application Manager http://
11-11-2008 05:56 AM
@Volodymyr Morskyy
Ya... i did that...Still the same prob.
Thanks
Karthik Sridharan
11-12-2008 04:32 AM
Finally the prob has been solved with the reinstallation of the Application AD plugin.
Regards
Karthik Sridharan
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