Solved: Unity can't transfer to Translation pattern now

rcrumm_2 · ‎11-07-2008

Hi I am using ccm 4.1.3 and Unity 4.2.1.

We use to be able to call 5100(call handler) and be able to transfer to a translation pattern(used for speed dial to cell phone) and extensions.

Now only the ext can be dialed. When I dial a translation pattern, the lady says, "I did not reconize that as a valid entry."

Any help is appreicated.

Randall

Brandon Buffin · ‎11-07-2008

Randall,

Sounds like at one time the DN for these translation patterns was associated with a Unity subscriber. By default, you can only dial DNs associated with subscribers. If you need to allow callers to dial extensions not associated with a subscriber, take a look at the following post.

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cc1ebec/3#selected_message

Hope this helps.

Brandon

View solution in original post

Brandon Buffin · ‎11-07-2008

Randall,

Sounds like at one time the DN for these translation patterns was associated with a Unity subscriber. By default, you can only dial DNs associated with subscribers. If you need to allow callers to dial extensions not associated with a subscriber, take a look at the following post.

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cc1ebec/3#selected_message

Hope this helps.

Brandon

rcrumm_2 · ‎11-07-2008

Brandon,

Thank you very much!

You do better searches. :)

Randall

Alejandro Cortes Rivera · ‎07-09-2010

Hello Brandon,

as Im unable to open the link that you posted is there another way that you can share me the info?

It will be very appreciated,..

Brandon Buffin · ‎07-12-2010

Take a look at the following doc regarding setting up Caller System Transfers.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag115.pdf

Hope this helps.

Brandon