Can you disable CAD "Keyboard Shortcuts"?

Unanswered Question
Nov 7th, 2008

UCCX 5.0 Premium

CAD version 6.4.2.100

Is there a way to "disable" the functionality of the keyboard shortcuts in CAD? For example [CTRL + A] might accidently hang up on a caller if the agent doesn't realize that CAD is their current avtive window, while they really thought they were in another application window where [CTRL + A] performed a valid step for them.

Nothing in Desktop Admin>>User Interface looks like it can do anything except making the icon "Visible" or not. Is there a possible registry entry or other way to accomplish this?

Thanks in advance,

Dan

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fmarottactg Fri, 03/12/2010 - 06:48

Can keyboard shortcuts be disabled at all?  I have a customer who is looking to disable all keyboard control of CAD.

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