Problem in 7985 Ip phone

Unanswered Question
Nov 8th, 2008

Hi All,

i am facing problem with cisco Video Phone 7985 .I had configured it for Directory number X earlier and was working fine.

suddenly,somebody did some changes & changed number to Y.I deleted the directory number Y but it is still showing on display as Y.

Now when we make a call for X or Y , call is landing on same phone.But when 7985 user makes a call , number displayed on receiving end is Y.

I deleted directory number and phone,while re-adding phone ,it automatically picks up the same number Y ,even though it is not existing in any of configs in CCM.

I tried changing the ip phone & added directory number X which is working fine

Can somebody guide on the same.?



I have this problem too.
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Jaime Valencia Sat, 11/08/2008 - 08:18

did you deleted the DN from the unassigned DNs before recreating the device??



if this helps, please rate

amansoi_5 Wed, 11/12/2008 - 17:16


I did not find the desired number in UNASSIGNED Number.




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