cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
280
Views
0
Helpful
3
Replies

Problem in 7985 Ip phone

amansoi_5
Level 1
Level 1

Hi All,

i am facing problem with cisco Video Phone 7985 .I had configured it for Directory number X earlier and was working fine.

suddenly,somebody did some changes & changed number to Y.I deleted the directory number Y but it is still showing on display as Y.

Now when we make a call for X or Y , call is landing on same phone.But when 7985 user makes a call , number displayed on receiving end is Y.

I deleted directory number and phone,while re-adding phone ,it automatically picks up the same number Y ,even though it is not existing in any of configs in CCM.

I tried changing the ip phone & added directory number X which is working fine

Can somebody guide on the same.?

regds,

aman

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

did you deleted the DN from the unassigned DNs before recreating the device??

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

Hi,

I did not do this.I will check & let u know.

regds,

aman

Hi,

I did not find the desired number in UNASSIGNED Number.

regds,

aman

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: