11-08-2008 02:10 AM - edited 03-18-2019 09:57 PM
I have CUCM-6.0.1 and is installed on IBM server.
How do I configure the voice mail?
I registered 2 devices to CUCM. If the other user is busy, then the call is not going to the voice mail? Does it requires a specif configuration at CUCM?
11-08-2008 08:30 AM
first of all what VM are you using??
and yes, you do need configuration for ANY VM system you're using on both sides. you need to create the subscribers and you need to integrate the systems
since there is not enough info all i can give you is the link where you can find all documentation for products:
Select Your Product
http://www.cisco.com/web/psa/products/index.html
Voice and Unified Communications first, then Call Control for CUCM and Voice Mail and Unified Messaging for any Cisco VM you're using.
info for integration and configuration can be found there
HTH
java
if this helps, please rate
11-09-2008 08:44 PM
I will make it clear to you.
I installed CUCM-6.0.1.
My query is that:
1. How do I use the CUCM voice mail? That is, when the callee is busy, the call shall be redirected to its voice mail?
2. Is it requires additional components (software or hardware) apart from CUCM?
3. What all procedures needs to be done to configure the voice mail?
11-10-2008 07:11 AM
sounds to me you're nuub on this.
if you don't have a CUCMBE it does require a separate server and SW so let me know if you have this.
how do you use it?? you configure the VM integration, assign a VM profile to DN, check CF to VM. then call
procedures depend completely on VM system, that's why i asked you what you have, if still no response please refer to the link as the procedure for whatever you have is there
HTH
java
if this helps, please rate
11-10-2008 11:14 PM
I recently started using CUCM. So, I don't have much idea regarding CUCM VM.
I don't have CUCMBE? So what can I do to use the voice mail facility?
11-11-2008 08:02 AM
CUC, Unity or CUE from Cisco.
any 3rd party VM you like and know how to integrate
HTH
java
if this helps, please rate
11-11-2008 09:03 PM
I don't have any idea about third party VM.
11-20-2008 10:19 PM
Hi Jav,
Is it possible to integrate Asterisk Voice Mail server to the CUCM?
If possible, how to configure it?
11-11-2008 08:58 AM
Hi Nissar,
Just to add a touch to the good info from Java (+5 points my friend)
There are other VM products that will work with Communications Manager but being that this is a Cisco Forum (Plus these are excellent products) I will give you the Cisco Products. These are all Hardware and Software add-ons to your existing build of Communications Manager. None of these solutions are built-in to your current setup :)
Cisco Unity-delivers unified messaging and intelligent voicemail capabilities to enterprise and mid-market customers with Microsoft Exchange and Lotus Domino environments
Cisco Unity Connection-combines integrated messaging, speech recognition, and call routing rules into an easy-to-manage system for midmarket customers with up to 10,000 users
Cisco Unity Express-provides cost-effective integrated voice messaging and automated attendant capabilities for small and medium-sized branch office environments with up to 250 users
CUE Overview;
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/index.html
Cisco Unity Connection
Cisco Unity
http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_data_sheets_list.html
Cisco Messaging Products: Feature Comparison
Hope this helps!
Rob
11-11-2008 09:53 PM
The information is really helpful to me.
In sort, with the current setup - that is, with only Cisco Call Manager Installed - I cannot use the voice mail facility. Is that so?
11-12-2008 07:09 AM
yes. CUCM is a call agent, not a VM system
HTH
java
if this helps, please rate
11-12-2008 07:13 AM
Hi Nissar,
That is correct my friend :) You would need to purchase another component like the 3 I listed previously to provide Voicemail services for your system. The only Communications Manager that comes packaged with Voicemail (Unity Connection) is the Business Edition that Java noted in the first post.
Hope this helps!
Rob
11-12-2008 08:49 PM
Thanks Java and Rob.
The conversation was really helpful to me and understood the issue.
With that I concluding on the issue.
One more thing, how can I close this conversion? Does I need to do any thing from my part?
11-13-2008 05:20 AM
Hi Nissar,
You are most welcome :) You do not need to do anything special to close this excellent conversation. I'm sure that we will talk again.
Cheers!
Rob
11-20-2008 10:20 PM
Hi Rob,
Is it possible to integrate Asterisk Voice Mail server to CUCM?
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