I couldnt find any AA configuration guide for the Unity. Where can I find this pdf? Also can I transfer the scripts that written for CUE to unity?
if you mean you looked CCO we don't have any. i think there has been some around in NetPro but couldn't find it.
basic things you need to know is you use call handlers, you record the greeting and configure the options under the caller input.
from caller input you can go to another call handler as a submenu or transfer to a particular DN.
it's pretty easy and you can get the hang of it if you take 30 minutes to fool around with that.
on CCM usually we create a CTI RP with CFA to VM and in unity a call routing rule for FWd calls to reach AA main menu.
if this helps, please rate