7965 UDP not showing SURL Buttons on 7945

Answered Question
Nov 8th, 2008
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Hi,


I have a user with a 7965 device profile defined. The phone button template dictates button 1 for line, button 2 for a service URL (logout) and the rest of the buttons for BLF speed dials.


When logging into a 7965 this works fine. When logging into a 7945 all you get is the line - no log out button.


If i create a dummy phone button template that has button 1 as line and every other button as a service URL it still does not work. Ive tried assigning the logout SURL button to button 2-6 on the users device profile but it still will not display when this user logs into a 7945.


Any ideas how i can get the log out to display?


Thanks

Correct Answer by Jaime Valencia about 8 years 6 months ago

have you created a default device profile for 7945 so the phone button template shows that???


otherwise you will get only basic pre-defined config


HTH


java


if this helps, please rate

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Correct Answer
Jaime Valencia Sat, 11/08/2008 - 08:21
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have you created a default device profile for 7945 so the phone button template shows that???


otherwise you will get only basic pre-defined config


HTH


java


if this helps, please rate

carlnewton Sat, 11/08/2008 - 09:15
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No i have not.


I went to Device -> Device settings -> Default device profile.


I clicked the "standard 7945 SCCP" and changed the phone button template to one with the second button as a service URL.


This appears to have resolved my issue, thank you very much.

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