We are running CTIOS 7.2.3 and ICM 7.2.3.
The system manager's guide and supervisor guide says barge-in and intercept should work. Is there any pre-requisites on the CCM 6.X for this to work? Does not barge-in initiate a basic conference between agent, caller and supervisor? If this requires any configuration on the CCM 6.x where is that documented? Thank you.